Refund and Returns Policy

Thanks for shopping at Floribloom.com. If you are not entirely satisfied with your purchase, we’re here to help. Policy updated on 25/1/2022 : 4:53PM

1. Order Cancellation / Refund

Should any customer place an order through Floribloom.com and need to cancel the order, the cancellation must be made at least 2 day prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued.

2. NO refund for cancellations of order if the request is within 2 days prior to delivery date.

However, we do accept changes on future order which will not impose any cancellation fees if you wish to replace current order to future order.

Due to the urgent nature of florist delivery products, we are unable to cancel or change orders, this include our preparing time for such order arrangement within 2 days prior to the date for ordered to be deliver.

3. Wrong Information Provided

In the event of wrong information given, cancellations will not be accepted if you place an order but provides incorrect receiver’s delivery information, such as wrong office or home address. You should obtain the new information to us, so that order can be properly delivered using correct information. Extra delivery fees may apply for re-delivery.

To change an order that has not been processed, please call/whatsapp 011-71138485.

If the flower-product was picked up by buyer but only to be sent to the recipient the next day or after, the buyer is responsible to keep the flowers fresh and we will not be liable for the buyer’s neglect or mistreatment towards the flowers. Please ensure that the flowers are kept in a cold and well-ventilated area. Buyers must not leave the bouquet in anywhere that may be suffocating, hot, damp and/or under the sun. There will be no refund for such situation.

We are not responsible for any order where the recipient refuses to accept the item. There will be no refunds to any customer where the recipient, for whatever reason, not accept the item or refuses delivery.

4. Return

All goods sold are non-exchangeable and non-refundable due to the perishable nature of flowers.

Please note that returns will only occur in case we sent you the incorrect products. We must be notified within the day of delivery of all returns. We will not accept returns if you simply change your mind or want to change the design.

If incorrect products have been sent to you, you must notify us of the error on the day of delivery. Please notify us immediately for incorrect goods to be returned so that we can arrange the pickup and sending the right good immediately with no extra postage charges incurred by the buyer.

If products are damaged when they arrive to you, you must notify us on the day of delivery by email/phone. We reserve the right to request images of original goods for our records. Unable to do so, will void the return / refund policy.

If any customer claims an order was not delivered, we will immediately investigate and determine what has happened. We reserve the right to attempt a redelivery if this occurs. If it is determined that we did not make the delivery attempt, it is our policy that we will provide the customer, either with a refund or re-delivery.

If you are dissatisfied with or have any complaints about any of our products or services, please Whatsapp us at +601171138485 or email us at admin@floribloom.com